T's & C's

Terms & Conditions

The following terms and conditions apply to the parents or guardians of any child or young person attending swimming lessons organised by UK Swim Stars LLP at any of the venues UK Swim Stars LLP operates from. Please ensure you have taken time to read and understand the terms and conditions as they form the basis of the contract between yourself and UK Swim Stars LLP and explain what your rights and what you should do if there is a problem. UK Swim Stars LLP reserves the right to vary these terms and conditions at any time upon making reasonable notice

About Us and How to Contact Us

We are UK Swim Stars LLP, a limited liability partnership registered in England and Wales, registration number OC416081. The partnerships registered office is Garbutt and Elliott, 33 Park Place, Leeds, West Yorkshire, LS1 2RY and the partnerships trading office is 15 Victoria Mews, Cottingley Business Park, Bingley, West Yorkshire, BD16 1PY. You can contact us on 01274560570 or email bradford@ukswimstars.com

Swimming Teachers

For your reassurance all UK Swim Stars LLP swim teachers are qualified through swim england (swimming.org) or the swimming teachers association (sta.co.uk) with first aid training and enhanced DBS certificates in place. UK Swim Stars LLP conduct regular checks and maintain records on a teacher’s performance

Changing Teacher

We appreciate that changing a swimming teacher can sometimes be unsettling to our swimmers and because of this we will use every reasonable endeavor to provide the same teacher for each lesson however we reserve the right to appoint a new teacher without prior notification should this be necessary. To talk to us about a teacher change contact Claire Adams by email bradford@ukswimstars.com or telephone 01274560570

Parent or Guardian Responsibilities

Parents or guardians must remain on the premises whilst the child is in their lesson. This is non-negotiable and is necessary in case of a medical emergency, evacuation or other emergency situation. Swimming teachers are responsible for pupils during their swimming lessons and parents or guardians are responsible at all other times. Swimming lessons begin when the teacher accepts charge of the child and ends when the lesson finishes

Swimming Lesson Payments

UK Swim Stars LLP collects payments for swimming lessons in advance by direct debit on either the 1st , 15th or 28th of each month. New joiners will pay a pro-rata payment for any lessons which take place prior to the first direct debit being taken. This is a continuous payment method and one months’ notice in writing is required for the cancellation of a direct debit with UK Swim Stars LLP. Cheques, cash and credit or debit card payments are not accepted and lesson payments cannot be made online via our website or at the poolside

Badges and Certificates

We teach the international learn to swim programme (ILSP) designed and endorsed by the STA (swimming teachers association) Each stage progression can be rewarded with a badge and a certificate which are charged at a combined rate of £3. Badges and certificates are not included in your lesson payments

Cancellation or Amendment

UK Swim Stars LLP reserves the right to alter, change, cancel or rearrange lessons should it be necessary due to illness or another unforeseeable reason. Whilst this includes situations out of the control of the business we will give as much notice as practicably possible

Missed Lesson

Lesson fees are non-refundable where the pupil has either missed lessons or decided they no longer wish to attend. In exceptional circumstances Claire Adams may exercise discretion on refunds

Pool Closure

In the unusual event of a pool closure and lesson cancellation we will make every attempt to contact our customers as soon as possible and the lesson credit will be carried forward to the next scheduled lesson

Photographs and Video Recordings

For reasons of safeguarding and data protection UK Swim Stars LLP do not allow photos to be taken or videos to be made before, during or after the lessons we provide. This is without prejudice and should you have questions relating to this please contact Claire Adams by email bradford@ukswimstars.com or telephone 01274 560570

Behaviour and Conduct

Parents and guardians are permitted on poolside at certain venues however we ask that anyone poolside at these venues remain seated in the seating areas to avoid any unnecessary distractions for the teachers. Parents, carers and guardians accept that their child is under the supervision and control of UK Swim Stars LLP for the duration of the lesson (except for any toilet or other necessary breaks requested by the child where the parent, carer or guardian assumes responsibility). Should the behaviour of the child be unsatisfactory causing disruption to the class UK Swim Stars LLP reserve the right to remove your child. If a child is removed under these circumstances and suitable alternative arrangements cannot be made no refund will be provided. If you have a behavioural or conduct concern contact Claire Adams by email bradford@ukswimstars.com

Our Responsibility to You

We do not don’t exclude or limit in any way our liability to you where it would be unlawful to do so. UK Swim Stars LLP will not accept any liability for articles lost, damaged or stolen. UK Swim Stars LLP cannot be held liable for the actions of third parties. These terms and conditions do not affect your statutory rights

Complaints or Concerns

UK Swim Stars LLP is committed to providing the best service it can but accepts that occasionally something may go wrong or you may not be entirely satisfied with the service you have received. We welcome the opportunity to address any concern, complaint or issue you may have as soon as possible in the hope we can resolve it to your satisfaction. We value and use all feedback to help improve the service that we provide. To raise a concern or to make complaint contact Claire Adams by email bradford@ukswimstars.com or telephone 01274 560570

Communication

You can speak with our team poolside, via social media or you can email or telephone the office in Bingley. Since the introduction of GDPR in May 2018 things have changed in the way we contact you, the information we retain, what we do with the information and where and how we store it. Please read through our privacy policy for more information

Data Protection

Data Protection UK Swim Stars LLP remains committed to ensuring all data is kept confidential and stored safely and securely in accordance with the Data Protection Acts 1998 and 2002 and the EU General Data Protection Regulation 2018 (GDPR). Please refer to our revised and up to date privacy policy for more information by clicking the button bellow.